Personal Accounts

Personal Banking - Mobile Banking - Mobile Bill Pay - Mobile Deposit 

We hope you enjoy the convenience of FBSW Mobile Banking, Mobile Bill Pay & Mobile Deposit.  Please read the Security Tips & Best Practices following the enrollment steps. 


To initially enroll in Mobile Banking, you must first be enrolled in Online Banking. Sign in to Online Banking and receive an Access Code from your "Admin" menu option.  The downloadable app will request this access code. 

If you are new to Online Banking, we ask you to stop by your nearest banking center and register for Online Banking in person, for your protection. Call us at 1.800.944.9561 to visit with a personal banker today.


FirstBank Southwest is proud to be your bank on the corner, on your desktop and in the palm of your hand. FBSW
Mobile Banking makes it easy to access your accounts while watching a soccer game or standing in line at the
grocery store. FBSW Mobile Banking is so handy!

 

FBSW Mobile Banking gives you the freedom to:

 

  • View your personal accounts, including your checking, savings, loan and CD accounts

  • Check account balances

  • Transfer funds between your personal FBSW accounts

  • Access transaction history

  • Receive Account & Activity Alerts through text messages, including transfer and balance alerts as well as alerts based on activities conducted within Online Banking

  • Locate banking centers or ATMs near you

 

SMS / Text message banking is available to all cell phones with the ability to send and receive text messages.


*Standard text message rates may apply. FBSW Mobile Banking is supported on most all phones with a mobile web browser that supports cookies. In addition, the downloadable app is supported by most smart phone devices.


*Upon enrolling your phone for FBSW Mobile Banking, choose both SMS/Text Message banking and Mobile Web. Mobile App options are presented during enrollment, if your phone is capable. (The certified Apple iPhone App is free and available through the App Store on an Apple iPhone.)


Are you ready to enjoy FBSW Mobile Banking? Let's get started:


First, log into FBSW's Online Banking.


(*You must be enrolled in FBSW Online Banking to sign up for Mobile Banking. You'll use your secure Online Banking User ID and Password.)

Once you're logged into Online Banking, access the Mobile Banking enrollment page through the Administration menu option. Mobile Banking is the last sub menu option under Administration.


Enrollment Steps


  1. Enroll your phone by choosing "Add phone." Enter your 10-digit phone number & your cell phone provider name.
  2. Activate Text Banking and Mobile Banking. (This ensures a secure connection with your phone. Plus, by checking Text Banking and Mobile Banking, the downloadable app or Apple iPhone app will be available to you, if your phone is capable of using it.)
  3. A text or SMS message will be sent to the cell phone number you provided. (*Text message rates may apply.)
  4. You will simply send a reply text message with your Activation Code that we provided to you through the computer. (You're nearly there!)
  5. Finally, You will receive 2 text messages. The first will say "Text Banking activation successful!", and the second will provide you with a link to click that will take you directly to FBSW Mobile Banking. (You may want to bookmark your Mobile Banking page, for quick future access.)

Congrats! You're set up to enjoy FBSW Mobile Banking.


Security Tips and Best Practices for FBSW Mobile Banking

If your mobile phone supports any or all of the below security options, FirstBank Southwest strongly suggests that you follow these best practices for your protection.

To protect your identity, you should never respond to a text or e-mail that requests your PIN number, account number, or any card number. Please remember that FirstBank Southwest will never request information in this manner.

Many mobile phones have a passcode (password) feature that prevents a lost or stolen phone from being used. Please check with your provider to see if your phone supports this feature. Should your phone have this feature, we recommend you set your phone to require your passcode after one minute of inactivity.

In the event you do lose your phone, your provider might provide a service that will remove your personal information. We recommend that you contact your provider to see if this service is available. This added enhancement would remove your personal information in the event that your passcode is entered incorrectly more than 10 times.

Please remember the following safety tips:


  • Bookmark your mobile banking address to prevent mistyping
  • Don't let your phone automatically log you in or save any of your log-in information.
  • E-mail is never a safe form of communication for any of your personal information.

Remember, should you lose your phone, please call us as soon as possible at 1.800.944.9561.


Mobile Bill Pay 


From within the Mobile Banking Application, the "Payments" menu option gives you the freedom to Pay Bills, view Scheduled Payments and see Recent Payments. Initially, you will set up all of your payee information through your Online Banking access on your computer. Once payees are established in Online Banking, specifically in the Online Bill Pay menu, you will be able to view and pay your bills right from your smart phone.  Enjoy this convenient feature! 


Mobile Deposit 


Within the FBSW Mobile Banking App on your smartphone, you can enjoy the convenience of Mobile Deposit. Simply endorse your check and take a snapshot of the front and back sides in a well lit room, on a dark surface.  Deposit cut-off time is 4:00 p.m. on weekdays. Daily limits are outlined as follows: $1,000 maximum deposited per day, and 5 total deposits within a single day.  You will receive an email confirmation from us if your deposit is approved. If declined, you will also receive an email with our customer service contact information. Your personal banker or a member of our customer service team will help navigate the specifics of your transaction. Account types eligible for FBSW Mobile Deposit include the following: Free Checking, Jack Checking (our Kids' accounts), Personal Checking, Smart Banking Checking with Interest, Personal Checking with Interest, Smart Banking Money Market accounts, Personal Money Market accounts, Smart Savings and Jack Savings accounts.  If you are interested in learning more, please contact us today at 1.800.944.9561. We are here to help!